Don't take a reps word for it...if it is not on the website, I wouldn't trust what they said on the phone. Unless you have the "visual" confirmation that the thing is approved on the website, there is no use. Cause you are gonna call and ask and whoever told you were approved is just gonna say "Ohh idk, i never said that", that is if you even got their name. So, if it is not on the USCIS, don't bother.