Applications sent 9/23/12
USCIS Received it 9/24/12 Laguna Niguel CA
Received Recipts 9/26/12
Biometrics appt 10/24/12 - walk-in (appt was 10/26/12)
call Customer Service 1/28/12 to check on my case
received a letter with my ticket # for the complain 2/5/13
waiting for response since then