God_why_m3 19 Posted January 12, 2013 Found this :: " Beginning Jan. 12, 2013, U.S. Citizenship and Immigration Services (USCIS) National Customer Service Center (NCSC) will expand its live, toll-free telephone assistance service to include Saturday hours. Customer service representatives at our NCSC will now take calls Monday through Friday from 8 a.m. to 8 p.m., and Saturdays from 9 a.m. to 5 p.m., local time. Customers will be able to call our toll-free number on Saturdays to receive nationwide assistance for immigration services and benefits offered by USCIS. Our customer service representatives can answer routine questions on a wide variety of topics related to immigration services and benefits, including ordering forms, processing times, and information on local offices and civil surgeons. For individuals seeking answers to more complex issues regarding their case, we recommend calling the NCSC Monday through Friday for access to Immigration Services Officers. Individuals calling the NCSC can access information through a menu of automated options 24 hours a day, 7 days a week." http://www.uscis.gov/portal/site/uscis/menuitem.5af9bb95919f35e66f614176543f6d1a/?vgnextoid=4c3c0d64fdb1c310VgnVCM100000082ca60aRCRD&vgnextchannel=e7801c2c9be44210VgnVCM100000082ca60aRCRD 3 Peedur, roadrunner11 and amor reacted to this Share this post Link to post Share on other sites
roadrunner11 167 Posted January 12, 2013 thanks for this. Share this post Link to post Share on other sites
God_why_m3 19 Posted January 13, 2013 thanks for this. ya welcome! Share this post Link to post Share on other sites
Rawf 336 Posted January 13, 2013 Just calls, no document processing. They are so behind, they should get a staff group to work on the weekends. Share this post Link to post Share on other sites
amor 112 Posted January 15, 2013 Seriously! This is crazy... I bet the lock boxes that they didn't expect such a big turn out didn't get much extra help, if any. Explains why Cali is moving faster that Vermont! Share this post Link to post Share on other sites
REPutation 83 Posted January 15, 2013 Well that is good news Share this post Link to post Share on other sites
Mcelis 1 Posted January 16, 2013 They should hire more people to go over our apps wat does me calling help me other then to know that we should expect to wait 6 months Share this post Link to post Share on other sites
