Some Help For Daca Applicants Whose Application Process Has Exceeded Estimated Waiting Period.

[splif0clock 89]

Ombudsman - Case Assistance from DHS more info about it here

Finding the Help You Need with a Pending Application or Petition

If you have a problem with your USCIS application or petition, the Ombudsman may be able to help. The Ombudsman provides an impartial and independent perspective to USCIS in an attempt to resolve problems. Before contacting the Ombudsman for help, first try to resolve your problem by using the USCIS customer service options available to you:

• Call the USCIS National Customer Service Center at 1-800-375-5283
  
• Check My Case Status Online
  
• Make an INFOPASS Appointment with USCIS
  

​

What Types of Problems Can the Ombudsman Help Me With?

The Ombudsman may be able to help if:

• You are facing an emergency or hardship caused by a mistake, error, or delay by USCIS
  
• You are experiencing a problem with your application or petition that you have not been able to resolve with USCIS.
  
• Your application or petition is pending beyond USCIS processing times.
  

​

The Ombudsman is not able to help if:

• You are seeking legal advice. The Ombudsman does not provide legal advice.
  
• You are seeking assistance with an issue that does not involve USCIS. The Ombudsman’s authority is limited to assisting with problems that relate to USCIS applications, petitions, or services.
  

​

NOTE:

While the Ombudsman’s Office provides impartial and independent recommendations to USCIS on how to resolve problems, the Ombudsman’s Office does not have the statutory authority to make or change USCIS decisions.

Submitting a Request for Help to the Ombudsman

If you have tried the USCIS customer service options but still need help resolving a problem with an application or petition, you can ask the Ombudsman’s Office for help by taking the following steps:

• Submit an electronic Form DHS 7001 through Ombudsman Case Assistance Online, which provides a direct, paperless submission of requests for assistance to the Ombudsman’s Office. If you have questions or experience any problems, please review our Frequently Asked Questions (FAQ) (PDF, 2 pages - 134.39 KB)
  

​OR

• ​You may also Download and complete Form DHS-7001 (PDF, 3 pages - 846 KB), Case Assistance Form, to allow the Ombudsman’s Office to share your confidential information with USCIS. Please read the Instructions for Form DHS-7001 (PDF, 2 pages - 670 KB) carefully if you have any questions.
  

​

Make sure to include all USCIS receipt numbers on forms related to your application or petition on the Form DHS-7001

, and include

copies of important information and documentation. Please do not send original documents.

Submit your request online

or send

the signed Form DHS-7001 and any additional information to the Ombudsman’s Office to our mailing address or fax number. Please note that due to security measures with the government mail system, cases mailed (even those sent by express mail) may be significantly delayed.

What Happens After I Submit a Request to the Ombudsman?

Once we receive a request for help, we will:

• Review the information to make sure that we are able to help with your situation;
  
• Research the status of the matter; and
  
• If we can assist, contact USCIS on your behalf with independent recommendations on how to resolve the problem.
  

[Calidreamer 100]

Thank you Splif this is very helpful!

[pswa83 302]

hmmmm, wonder if this is the same as a service request or something above a service request and what the response time is.

[splif0clock 89]

hmmmm, wonder if this is the same as a service request or something above a service request and what the response time is.

It seems like this is beyond making a simple service request. Service request is handled by USCIS directly but this one seems like its being handled by DHS. And, from the looks of it, it is not only for DACA application, for instance I know you have another pending case with USCIS that has been pending since 2005 or so, you can ask them to assist you with that case as well.

DHS and USCIS are different branch government offices so It will be handled differently.

[pswa83 302]

awesome...i shall look into this. thanks pal

[splif0clock 89]

Thank you Splif this is very helpful!

awesome...i shall look into this. thanks pal

My pleasure ladies...

[taramo35 27]

My pleasure ladies...

i can actually picture u doing the hat thing

[taramo35 27]

http://tinypic.com/r/2q0slrp/6

I got this on the mail today

I guess at least I know they are "doing" something

[Mee 16]

taramo35...How long did it take you to receive this letter? When did you call?

[splif0clock 89]

http://tinypic.com/r/2q0slrp/6

I got this on the mail today

I guess at least I know they are "doing" something

I thought you said your DACA was approved ?

[taramo35 27]

taramo35...How long did it take you to receive this letter? When did you call?

it says on my timeline.... less than a week

I thought you said your DACA was approved ?

it is ... it doenst say is not

[splif0clock 89]

it is ... it doenst say is not

Well, from the looks of it the inquiry was for your DACA and EAD, when it was suppose to be only for your I-765 application ... just saying

[taramo35 27]

I bet it's probly some letter that they ready have written and like Its weird that my DACA is approved . They were all like "yeah send her the letter that we already send those other 138475884 people "